Cancellation & Rescheduling Policy

The Direction Call (£4.99)

Non-refundable once booked, given the low cost. You may reschedule once, free of charge, with at least 24 hours' notice via the Calendly link in your confirmation email.

The Intentional Intensive (£97)

• Reschedule: free of charge if requested at least 48 hours before your session.
• Cancellation: refundable in full if cancelled at least 48 hours before your session. Cancellations within 48 hours are non-refundable, but one reschedule will be offered as a courtesy.
• No-shows (no notice given): non-refundable, no reschedule offered.

Direction Design One-to-One Coaching (£650)

• Once your application is accepted and payment is made, your place is confirmed.
• If you need to cancel before your first session, a refund minus a [£50/10%] administration fee will be provided, provided at least 7 days' notice is given before your first scheduled session.
• Once coaching has begun, fees already paid for completed or in-progress sessions are non-refundable, but we'll always work with you first if personal circumstances change, contact us to discuss rather than assuming no options exist.
• Instalment plan payments must be kept up to date to continue accessing sessions.

The Direction Design Cohort (£500 per participant)

• Once accepted and payment is made, your place is confirmed and held for you.
• If you cancel at least 14 days before the Cohort start date, a refund minus a [£50] administration fee will be provided.
• Cancellations within 14 days of the start date are non-refundable, as your place has reserved a space that could otherwise go to another applicant.
• If a Cohort does not reach minimum enrolment and is postponed or cancelled by us, all participants will receive a full refund or the option to transfer to the next available Cohort.
• Missed live sessions during the programme are not individually refundable; session recordings are provided where available (for a limited period, as noted in the programme details).

Digital products (Toolkit, Country Guides)

Non-refundable once access has been granted, in line with standard practice for digital goods, since the product cannot be "returned" once downloaded or viewed. If you experience a genuine technical fault preventing access, contact us and we'll resolve it or provide a refund.

Talks & Workshops (institutional bookings)

Cancellation terms for schools, colleges, universities and organisations will be agreed individually as part of the booking confirmation and invoice, since these typically involve advance scheduling and preparation on both sides.

Contact

To cancel, reschedule, or discuss your specific situation, contact [your business email address]. We'd always rather talk it through than have you assume there's no flexibility.